# Device Service Client Packet Prepared for: Andrew Lensch Location: Tacoma, Washington Phone: (501) 503-0549 Email: andrewlensch19@gmail.com Effective Date: [Date] This packet is intended as a practical business template. It is not legal advice. Have a Washington attorney review before use. Page 1 of 11 --- ## Document Index 1. Master Service Agreement (MSA) 2. Job Work Order / Statement of Work (SOW) 3. Fixed Pricing Schedule 4. Liability Waiver and Risk Acknowledgment 5. Data Backup and Data Loss Acknowledgment 6. Device Intake and Condition Report 7. Completion and Client Acceptance Form 8. Optional Remote Access Authorization 9. Device-Specific Exclusions and Service Boundaries 10. Print and Audit Readiness Controls 11. Signature Summary Page 2 of 11 --- ## 1) Master Service Agreement (MSA) This Master Service Agreement (Agreement) is entered on [Date] by and between: Service Provider: Andrew Lensch, Tacoma, Washington Client Name: [Client Full Name] Client Address: [Client Address] Client Email: [Client Email] Client Phone: [Client Phone] ### 1. Services and Device Types Covered Service Provider may perform services on laptops, desktop PCs, Xbox Series S, Xbox Series X, and all PlayStation 5 models (including digital and disc editions), subject to signed Work Order approval. Authorized services may include: - Diagnostics and performance troubleshooting - Windows debloat and software optimization - Laptop exterior cleaning (screen, chassis, keyboard debris blowout, and port cleaning) - Laptop chassis opening, full dust extraction from fans/heatsinks, and exterior detailing - Full internal dusting plus heatsink removal, cleaning, and re-application of high-quality thermal paste - Desktop exterior cleaning (case exterior, vents, and port cleaning) - Desktop internal cleaning (open chassis and remove dust from fans, filters, and heatsinks) - Desktop thermal service (heatsink removal + high-quality thermal paste) - OS deployment and clean reinstall services for Windows or Linux - Bloatware and malware remediation (startup cleanup, extension cleanup, background process reduction) - Xbox Series S full teardown, fan/heatsink cleaning, and fresh premium thermal paste - Xbox Series X modular teardown, vapor chamber cleaning, and fresh APU thermal paste - PlayStation 5 shell removal, main fan removal/cleaning, deep heatsink fin cleaning, dust catcher cleaning, and power supply vent cleaning PlayStation 5 liquid metal replacement is explicitly excluded unless separately authorized in writing. Service Provider does not offer soldering services of any kind, including desoldering, micro-soldering, BGA work, or board-level trace/component repair. ### 2. Devices Not Serviced Service Provider does not service, open, clean, or repair the following device categories unless added by written amendment signed by both parties: - Mac desktops and Mac laptops - PlayStation models other than PlayStation 5 - Xbox models other than Xbox Series S and Xbox Series X - Nintendo consoles and handhelds - Steam Deck and other handheld gaming PCs - Smartphones, tablets, smartwatches, e-readers - Printers, monitors/TV panels, and projectors - Routers, modems, mesh systems, and network switches - Servers, NAS devices, and enterprise equipment - Any soldering, desoldering, micro-soldering, BGA, or board-level trace/component repair requests - Devices with active liquid damage, severe corrosion, board-level burn damage, or physically fractured motherboards If a device is outside the approved categories, Service Provider may decline service without liability. For service requests outside this packet's approved scope, Service Provider may offer a referral to Evolv Device Repair or another third-party provider. Referral does not create responsibility for third-party work quality, timelines, pricing, or outcomes. ### 3. No Guarantee Service Provider will use reasonable care and professional judgment. No specific result, speed increase, compatibility result, or uptime is guaranteed. ### 4. Client Cooperation Client agrees to provide accurate device credentials, disclose known issues, and approve scope before work starts. Client represents that they own the device or have legal authority from the owner to authorize service. ### 5. Fees and Payment Client agrees to pay fees listed in each Work Order and in the Fixed Pricing Schedule in this packet. All listed service prices are flat-rate fixed fees, not hourly rates, and are charged regardless of time required to complete the approved scope. All listed service prices are pre-tax. Final amount due is service fee(s) plus applicable sales tax and any approved parts/add-ons. Accepted payment methods are PayPal, Zelle, and checks only. Any processing, transfer, platform, currency-conversion, or receiving fees charged by PayPal, Zelle, banks, or intermediaries are Client responsibility and will be added to or included in the final amount due. For check payments, Service Provider may delay release of device until funds fully clear. Returned check fees and related bank charges are Client responsibility. Diagnostics Only is billed at $39 and is waived if Client proceeds with a paid service from this packet during the same intake/work order cycle. Payment is due [on completion / per invoice terms]. Unpaid balances may pause delivery of non-essential follow-up services. No additional paid scope, parts purchase, or add-on service will be performed without Client approval documented in writing (email/text/work-order update is acceptable). ### 6. Payment Enforcement and Right to Retain Device If service is completed and payment is not made when due, Service Provider may retain possession of the device until full payment (including approved service charges and applicable fees) is received. If Client requests return of an unpaid device before payment, Service Provider may refuse release until the balance is paid in full. Device will be released promptly after confirmed payment. ### 7. Limited Workmanship Warranty Service Provider offers a limited workmanship warranty only for defects directly caused by the performed service. Warranty windows: - Physical cleaning-only services: 14 calendar days from completion date - Thermal paste and heatsink services: 30 calendar days from completion date - Software optimization/debloat and malware cleanup: 14 calendar days from completion date - OS deployment and clean slate services: 14 calendar days from completion date Warranty remedy is limited to rework of the original service. If rework is not feasible, any refund is capped at the amount paid for that specific service line item. Warranty excludes pre-existing defects, wear-and-tear, new unrelated failures, user changes after delivery, liquid damage, impact damage, power events, third-party tampering/repair, and vendor software/update regressions. Third-party parts, consumables, and software licenses (if any) are covered only by their original manufacturer/vendor warranties, if available. ### 8. Abandonment and Weekly Storage Fee Service Provider will notify Client when service is completed. Client receives a 14-day grace period to pick up and pay for the device. After the grace period, a weekly storage fee of $10 per device may be charged until pickup. If a device remains unclaimed for 60 days after completion notice, Service Provider may treat the device as abandoned and pursue remedies available under applicable law. ### 9. Warranty Disclaimer Services are provided on an as-is and as-available basis, to the maximum extent permitted by law. ### 10. Limitation of Liability To the maximum extent permitted by law, Service Provider is not liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, business opportunity, or downtime. Service Provider's total liability for any claim related to this Agreement or any Work Order will not exceed the amount paid by Client for the specific Work Order at issue. ### 11. Third-Party Software and Updates Client authorizes use of operating system tools and third-party software where needed. Service Provider is not responsible for defects, policy changes, outages, bugs, or regressions caused by Microsoft, OEM vendors, ISPs, app publishers, firmware providers, or other third parties. ### 12. Data Handling and Privacy Service Provider may access local files, settings, and accounts only as reasonably necessary to complete approved services. Any temporary service notes, logs, or copied files created for service delivery may be retained for up to 30 days for quality control and dispute handling, then deleted in the normal course of business unless law requires otherwise. Client is responsible for removing or securing sensitive data before intake where possible. ### 13. Password and Account Authorization Client confirms they have legal authority to provide passwords, PINs, and account access needed for service. Service Provider is not responsible for delays or failures caused by incorrect credentials, account lockout, MFA/2FA restrictions, recovery lock, or account ownership disputes. ### 14. Infection and Illegal Content Boundary Clause If Service Provider encounters suspected illegal content, unauthorized access material, or severe infection conditions that create legal or operational risk, Service Provider may immediately suspend or terminate work. Client remains responsible for all completed billable work up to suspension/termination. ### 15. Indemnification Client agrees to defend, indemnify, and hold harmless Service Provider from third-party claims arising from Client-provided unlawful content/software, unauthorized access, or Client breach of this Agreement. ### 16. Dispute Resolution and Fee Shifting Parties agree to attempt good-faith resolution first. If unresolved, parties agree to mediation before filing suit, unless urgent legal relief is required. To the extent allowed by law, the prevailing party in a dispute may recover reasonable costs and attorney fees. If any dispute-resolution or fee-shifting term is restricted by applicable law for a specific claim, that restriction controls for that claim and remaining terms remain in effect to the maximum extent permitted. ### 17. Governing Law and Venue This Agreement is governed by Washington law. Venue for disputes is in Washington, in a court of competent jurisdiction serving Pierce County, unless otherwise required by law. ### 18. Force Majeure and Scheduling Service Provider is not liable for delay or nonperformance caused by events beyond reasonable control, including power/internet outages, parts shortages, supplier delays, update failures, weather events, or public emergencies. Completion estimates are target dates, not guaranteed deadlines. ### 19. Entire Agreement and Amendments This Agreement and signed Work Orders are the entire agreement regarding services. Changes must be in writing and signed by both parties. ### 20. Severability If any provision is held unenforceable, remaining provisions remain in effect to the fullest extent allowed by law. Nothing in this Agreement is intended to waive or limit any non-waivable consumer rights or remedies under applicable federal, state, or local law. ### 21. Signature Controls This packet requires signatures and initials in designated locations. No service authorization is valid unless the required signature blocks and risk acknowledgments are completed. Key risk acknowledgments requiring Client initials: - Backup status selection completed - Device opening/teardown approval - Thermal paste service approval (if selected) - Device category and exclusions acknowledged ### 22. Electronic Signatures Electronic signatures and scanned copies are deemed valid and enforceable to the extent permitted by law. Client Initials: ________ Date: __________ Service Provider Initials: ________ Date: __________ Page 3 of 11 --- ## 2) Job Work Order / Statement of Work (SOW) Work Order Number: [WO-####] Date Opened: [Date] Target Completion: [Date] Client Name: [Client Full Name] Device Category: [Laptop / Desktop PC / Xbox Series S / Xbox Series X / PlayStation 5] Device Make/Model: [Make/Model] Serial Number: [Serial] OS Version: [Windows Version] ### Requested Services (check all that apply) - [ ] Diagnostics only - [ ] Performance optimization - [ ] Windows debloat / startup-background cleanup - [ ] Bloatware and malware remediation - [ ] OS clean slate deployment (backup, wipe, clean Windows/Linux install, drivers, file restore) - [ ] Laptop exterior cleaning (screen, chassis, keyboard blowout, port cleaning) - [ ] Laptop internal cleaning (open chassis, fans/heatsinks dust extraction) - [ ] Laptop thermal service (heatsink removal + high-quality thermal paste) - [ ] Desktop exterior cleaning (case exterior, vents, ports) - [ ] Desktop internal cleaning (open chassis, fans/filters/heatsinks dust extraction) - [ ] Desktop thermal service (heatsink removal + high-quality thermal paste) - [ ] Xbox Series S teardown cleaning + thermal paste - [ ] Xbox Series X teardown cleaning + vapor chamber + APU thermal paste - [ ] PlayStation 5 deep cleaning (fan/heatsink fins/dust catchers/PSU vents) - [ ] Windows updates and driver updates - [ ] Health checks (DISM/SFC) - [ ] Data backup / migration - [ ] Other: __________________ ### Included Work Scope [Detailed list of approved tasks] ### Excluded Work Scope [Detailed list of non-approved tasks] ### Estimated Fee Labor: $________ Parts/Software: $________ Tax/Other: $________ Estimated Total: $________ Client acknowledges Estimated Total is calculated as approved service fee(s) + applicable tax + approved parts/add-ons. Pricing Basis: [ ] Fixed package price from section 3 [ ] Custom quoted add-on ### Approval Client authorizes only the listed scope above. Client Signature: ______________________________ Name (Print): _________________________________ Date: ________________________________________ Page 4 of 11 --- ## 3) Fixed Pricing Schedule All pricing below is fixed, flat-rate pricing regardless of service duration. Listed prices in this section do not include sales tax unless explicitly stated. Applicable tax will be added at invoicing. ### Laptop Services - Tier 1: External Detail - $49 Screen de-smudging, chassis wipe, keyboard blowout, port cleanout. - Tier 2: Internal Clean - $99 Chassis open, deep dust extraction from fans/heatsinks, external detail. - Tier 3: Deep Thermal Overhaul - $129 Full internal dust clean, heatsink removal, old paste scrape, premium thermal paste refresh. ### Desktop PC Services - Tier 1: Airflow Refresh - $59 Chassis open, high-pressure blowout of all fans, filters, heatsinks, case exterior/ports. - Tier 2: Thermal Service - $109 Full internal dust blowout, CPU heatsink unmounting, old paste scrape, premium thermal paste refresh. ### Gaming Console Services - Xbox Series S (Teardown and Paste) - $89 Full teardown, fan/heatsink dust extraction, premium thermal paste refresh. - Xbox Series X (Teardown and Paste) - $109 Modular tower teardown, vapor chamber deep clean, premium APU thermal paste refresh. - PlayStation 5 (Safe-Seal Deep Clean) - $69 Shells off, main intake fan removal/cleaning, deep heatsink fin vacuuming, dust catchers, power supply vents. No liquid metal board work. ### Software and Diagnostic Services - Diagnostics Only - $39 Performance troubleshooting / fault isolation. Fee is waived if Client moves forward with a paid service. - Performance Optimization and Debloat - $49 Windows debloating, heavy startup app removal, system configuration tuning. - Malware and Bloatware Remediation - $69 Malicious extension removal, background process reduction, full virus/bloatware cleanout. - OS Deployment and Clean Slate - $109 Data backup, complete drive wipe, clean Windows/Linux install, core driver updates, user file restoration. Page 5 of 11 --- ## 4) Liability Waiver and Risk Acknowledgment Client acknowledges and accepts that laptop/console service may involve risk, including: - Data loss or corruption - App incompatibility or feature loss - Driver conflicts - Boot or login issues - Need for rollback, repair install, or reinstall - Reduced functionality in OEM or bundled software - Fastener/clip wear during disassembly - Fan, connector, cable, or port failure due to pre-existing brittleness/wear - Thermal variance after paste replacement due to device condition, silicon variance, or cooling design limits - Console noise/temperature behavior changes after service Client authorizes Service Provider to perform approved maintenance steps and accepts these technical risks. Client further agrees Service Provider is not responsible for pre-existing issues, hidden defects, or failures caused by prior repairs, unsupported software, unstable hardware, or manufacturer updates. For PlayStation 5 services, Client acknowledges that liquid metal replacement is not included unless separately approved in writing. Client Signature: ______________________________ Name (Print): _________________________________ Date: ________________________________________ Page 6 of 11 --- ## 5) Data Backup and Data Loss Acknowledgment ### Pre-Service Backup Status (choose one) - [ ] Client confirms complete backup has been made and verified. - [ ] Client requests backup service (may add fees/time). - [ ] Client declines backup and accepts risk of data loss. ### Critical Data Locations Disclosed by Client - [ ] Desktop - [ ] Documents - [ ] Pictures - [ ] Browser bookmarks/passwords - [ ] Email archives - [ ] Other: __________________ Client understands Service Provider is not responsible for data loss where backup was declined, incomplete, corrupted, encrypted, inaccessible, or omitted by Client. For console services, Client understands that save data, cloud sync, account access, and storage states remain Client responsibility unless explicit backup service is listed in the Work Order. Client Signature: ______________________________ Name (Print): _________________________________ Date: ________________________________________ Page 7 of 11 --- ## 6) Device Intake and Condition Report Date Received: [Date/Time] Received By: [Name] Device Category: [Laptop / Desktop PC / Xbox Series S / Xbox Series X / PlayStation 5] Device Make/Model: [Make/Model] Serial Number: [Serial] ### Physical Condition at Intake - Screen condition: ____________________________ - Keyboard/trackpad condition: _________________ - Ports/chassis condition: ______________________ - Desktop case/panel condition (if applicable): ______________________ - Console shell/port condition (if applicable): ______________________ - Tamper seals/screw condition (if applicable): ______________________ - Charger received: [ ] Yes [ ] No - Case/accessories received: ____________________ ### Functional Condition at Intake - Boots to OS: [ ] Yes [ ] No - User login available: [ ] Yes [ ] No - BitLocker/encryption present: [ ] Yes [ ] No - Console boots to dashboard (if applicable): [ ] Yes [ ] No - Fan noise/thermal symptoms reported (if applicable): __________________ - Observed errors/noise/overheating: ____________ ### Pre-Existing Condition Baseline Checklist - BIOS/UEFI access status: [ ] Pass [ ] Fail [ ] N/A - Storage health (SMART/diagnostic): [ ] Pass [ ] Warning [ ] Fail [ ] N/A - Baseline boot behavior: [ ] Normal [ ] Slow [ ] Intermittent [ ] Fails - Baseline fan/acoustic behavior: [ ] Normal [ ] Loud [ ] Grinding [ ] N/A - Baseline thermal behavior under light load: [ ] Normal [ ] Elevated [ ] Thermal throttle [ ] N/A - Network/Wi-Fi baseline: [ ] Pass [ ] Fail [ ] N/A - Display baseline (if applicable): [ ] Pass [ ] Artifacting [ ] Dead pixels [ ] N/A - Controller/USB/port baseline (if applicable): [ ] Pass [ ] Fail [ ] N/A ### Existing Damage/Issues Reported by Client [Notes] ### Intake Photos Photo IDs or filenames: _________________________ Client confirms this intake report is accurate at drop-off. Client Signature: ______________________________ Name (Print): _________________________________ Date: ________________________________________ Page 8 of 11 --- ## 7) Completion and Client Acceptance Form Work Order Number: [WO-####] Date Completed: [Date] ### Services Performed [Summary of performed tasks] ### Thermal/Cleaning Service Notes (if applicable) - Device opened: [ ] Yes [ ] No - Heatsink removed: [ ] Yes [ ] No - Thermal paste replaced: [ ] Yes [ ] No - PS5 liquid metal replaced: [ ] No (excluded unless separately authorized) ### Post-Service Notes - Remaining known issues: ______________________ - Recommendations provided: ____________________ ### Client Acceptance Client confirms device was returned and tested to reasonable satisfaction at pickup/return. Client understands any courtesy post-service support is limited to: [3-7 days] and only for the specific approved services in this Work Order. Client agrees to report any claimed workmanship issue within the applicable warranty window in Section 1.7 so eligibility can be evaluated. Client Signature: ______________________________ Name (Print): _________________________________ Date: ________________________________________ ## 8) Optional Remote Access Authorization (if used) Client authorizes remote support sessions for approved services only. - [ ] Approved - [ ] Not Approved Client understands remote access permission may be revoked at any time, but revocation may pause or end services that require remote access. Client Signature: ______________________________ Date: ________________________________________ Page 9 of 11 --- ## 9) Device-Specific Exclusions and Service Boundaries ### Laptop and Desktop Boundaries - No soldering services of any kind (including motherboard-level soldering, desoldering, chip rework, or micro-soldering) - No guarantee of exact benchmark/fps improvements - No responsibility for failures caused by prior overclocking/undervolting or unsupported firmware ### Xbox Series S and Series X Boundaries - Service scope is cleaning/thermal work listed in signed Work Order only - No guarantee of exact temperature/noise targets after service - No soldering or board-level rework services are offered ### PlayStation 5 Boundaries - Scope includes shell, fan, heatsink fin, dust catcher, and PSU vent cleaning as selected - Liquid metal replacement is excluded unless separately authorized in writing - No guarantee of exact fan curve/acoustic behavior after service ### General Exclusions - No support for devices outside approved device categories - No support for illegal software/content handling - No liability for hidden defects discovered during normal disassembly Client Initials (Device-Specific Exclusions Acknowledged): ________ Page 10 of 11 --- ## 10) Print and Audit Readiness Controls This packet is intended to be print-ready and audit-ready. For each job, complete the fields below before final signature. ### Required Document Controls - Packet version: __________________ - Effective date: __________________ - Last updated date: _______________ - Work Order number: _______________ - Client full name: ________________ - Device serial number: ____________ ### Required Page Controls - Each printed page must show Page X of Y - Each printed page must include Work Order number and Client initials - Any handwritten corrections must be initialed and dated by both parties ### Required Audit Attachments - Intake photos attached: [ ] Yes [ ] No - Pre-service test notes attached: [ ] Yes [ ] No - Service checklist attached: [ ] Yes [ ] No - Completion notes attached: [ ] Yes [ ] No - Invoice/receipt attached: [ ] Yes [ ] No ### Footer Template (place on each page when printing/exporting) WO#: __________ | Client Initials: ________ | Provider Initials: ________ | Date: __________ ### Revision Log - Version ______ Date ______ Change summary __________________________________ - Version ______ Date ______ Change summary __________________________________ Page 11 of 11 --- ## 11) Signature Summary By signing below, Client confirms they received and agreed to all applicable sections in this packet before work began. - [ ] Master Service Agreement - [ ] Work Order / SOW - [ ] Liability Waiver and Risk Acknowledgment - [ ] Data Backup and Data Loss Acknowledgment - [ ] Intake and Condition Report - [ ] Completion and Acceptance Form - [ ] Remote Access Authorization (if applicable) - [ ] Device-Specific Exclusions and Service Boundaries Client Signature: ______________________________ Name (Print): _________________________________ Date: ________________________________________ Service Provider Signature: _____________________ Name (Print): Andrew Lensch Date: ________________________________________ --- Attorney Review Reminder: For strongest protection, have a Washington attorney review this packet and adjust consumer notices, venue language, and limitation/waiver clauses for your exact business model.